Shipping policy

Shipping Policy

At Cattle Creek Mercantile, we are committed to delivering your orders efficiently and securely. Please review our shipping details below for domestic orders within the United States.

Shipping Locations

We currently ship to all regions within the United States.

Shipping Carriers

All orders are shipped via USPS. We offer two shipping options for your convenience:

  • Standard Shipping: Cost according to checkout, estimated delivery within 5 business days.

  • Express Shipping: Cost according to checkout, estimated delivery within 3 business days.

Free Shipping

We offer free shipping on orders over $30, after taxes and discounts.

Additional Shipping Protection

For added peace of mind, we offer optional shipping protection for a small fee, which includes priority handling to expedite your order and coverage for potential issues like loss or damage during transit.

Processing Time

Once your order is placed, please allow up to 48 hours for processing before shipment. Processing times may vary during peak periods or holidays. After processing, your order will be shipped according to the shipping method selected.

Delivery Times

Delivery times depend on the shipping method chosen:

  • Standard Shipping: Estimated delivery within 5 business days after processing.

  • Express Shipping: Estimated delivery within 3 business days after processing.

Please note that business days refer to Monday through Friday and exclude public holidays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your package's journey. Please allow up to 24 hours for tracking information to be updated.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us at hello@cattle-creek.com. You can request a refund or a replacement for any lost or damaged items.

Return Shipping

If you wish to return an item, customers are responsible for covering the cost of return shipping. Please ensure you contact us at hello@cattle-creek.com before sending any items back to receive instructions on the return process.