Don't worry! This is a natural reaction that can happen during shipping, due to fluctuating temperatures causing the tallow to crystalize. You can use the product as is, however if you want to get rid of the the texture, transfer the product to a microwave-safe container. Warm for a few seconds until fully melted. Stick the container in the fridge just long enough for the product to stiffen, but not too long.You should be able to press and leave a thumbprint. Remove from the fridge, use a mixer to whip the product and transfer back to the jar!
FAQ
- Body Butter: Gritty Texture
- Body Butter: Melted / Too Firm
- Body Butter: Greasy Feeling
- Body Butter: Scent Concerns:
- Body Butter: Color Concerns:
- Where can I manage my subscription?
- What payment methods do you accept?
- Where is my refund?
- Where is my order confirmation?
- How do I cancel my order?
- What countries do you ship to?
- Can I track my order?
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
Product
- Body Butter: Gritty Texture
- Body Butter: Melted / Too Firm
- Body Butter: Greasy Feeling
- Body Butter: Scent Concerns:
- Body Butter: Color Concerns:
Body Butter: Gritty Texture
Body Butter: Melted / Too Firm
In warmer conditions, tallow may soften or melt. Simply place it in the fridge to firm it back up—it will still work just as effectively. In colder conditions, tallow may become firmer. Simply allow the product to rest at room temperature for @ least 12 hours to return to normal consistency. (rest time may vary)
Body Butter: Greasy Feeling
A little goes a long way! Use a small amount; it absorbs quickly, leaving your skin moisturized without feeling greasy.
Body Butter: Scent Concerns:
Our body butter may have a mild, earthy scent due to the natural beef tallow we use. We work hard to remove impurities and minimize the scent, but since it’s a natural product, some scent is normal. Our products are lightly scented in general. If desired, you can layer it with your favorite essential oils or fragrance.
Body Butter: Color Concerns:
Not all tallow/fats are alike and product colors will vary indefinitely. Not every jar is going to be the same in color.
Subscriptions
- Where can I manage my subscription?
Where can I manage my subscription?
Please open this link in your browser and follow the prompted steps.
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diner's Card, Shopify Pay, Apple Pay, Shop Pay, PayPal, Venmo and Google Pay.
Where is my refund?
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within 10 business days. Please note that the time required for the refund to be reflected in your account may vary depending on your bank or credit card issuer.
If more than 15 business days have passed since your refund was approved and you have yet to receive it, please contact us at hello@cattle-creek.com.
Ordering and delivery
- Where is my order confirmation?
- How do I cancel my order?
- What countries do you ship to?
- Can I track my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@cattle-creek.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is around 48 hours between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@cattle-creek.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
What countries do you ship to?
We ship to all regions within the United States.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return or exchange an item?
Yes, we accept returns and exchanges on all items within 30 days of delivery. Whether your item is unused, opened, or even fully used, we’re happy to accommodate your needs.
In addition to exchanges, we also offer replacements for items that arrive damaged, defective, or not as expected. If you’d like a replacement instead of a refund or exchange, just let us know, and we’ll take care of it.
For returns and exchanges, log into your customer account and request it through the portal. If you encounter any issues, email us at support@cattle-creek.com, and we’ll assist you. We’ll also provide a prepaid return label for your convenience.
How do I return an item?
To return an item, log into your customer account and request a return directly through the portal. We accept returns within 30 days of delivery, regardless of the condition of the item.
Once your return is approved, we’ll provide a prepaid return label for your convenience. If you have any difficulties or need assistance, please email us at hello@cattle-creek.com, and we’ll be happy to help.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@cattle-creek.com with the details. We’ll respond within 24 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging.